Refund Policy

At Eight Trees Furniture, we want you to be completely happy with every purchase. If, for any reason, you are not satisfied, we offer a simple return and exchange process for items purchased from our store. Our goal is to make sure every customer enjoys a smooth and worry-free shopping experience with us.

1. 30-Day Return & Exchange Window

We accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging, with all protective materials, fittings, and instructions included.
  • In resellable condition.

2. Return Process & Costs

We strive to make returns as easy as possible:

  • Return Method: Arranged courier collection (for large items such as sofas and beds) or drop-off at a designated carrier location (for smaller items).
  • Return Shipping Cost: Free. We provide a pre-paid return label or arrange collection for all eligible returns.
  • Restocking Fee: No restocking fee will be charged.
  • Return Authorization: Please contact us before sending any items back to receive a Return Authorization.

3. How to Start a Return or Exchange

  1. Email us at info@eighttreesfurniture.com with your Order Number and the reason for the return.
  2. Once approved, we will either email you a free pre-paid return label (smaller items) or arrange a courier collection at a time convenient for you (large items).
  3. For drop-off returns, print the label, attach it to your package, and drop it off at the designated carrier location.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at info@eighttreesfurniture.com. We will prioritise a replacement or a full refund at no extra cost to you.

5. Refund Process

  • Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Processing Time: Approved refunds are processed within 7 business days.
  • Method: The refund will be applied to your original method of payment.
  • Currency: All transactions and refunds are processed in Pound Sterling (GBP £).

6. Exchanges

We offer exchanges for a different colour, style, or product of equal value within the 30-day window. Once your return is inspected, your exchange item will be shipped to you free of charge.

7. Non-Returnable Items

Certain items cannot be returned:

  • Personalised or custom-made products.
  • Items marked as "Non-Returnable" on the product page, for hygiene or safety reasons (such as mattresses and bedding that have been unsealed or used).

8. Order Cancellations

You may request a cancellation within 24 hours of purchase. If the order has already been processed or shipped, please follow the standard return process after receiving the item.

9. Return Address

All approved returns should be sent to:
Eight Trees Furniture, 211 Cavendish Street, Ashton-Under-Lyne, OL6 7BF, United Kingdom
Email: info@eighttreesfurniture.com

10. Contact Information

For any questions regarding returns or refunds, please reach out to our team:

This website is operated by Eight Trees Furniture, a company registered in England and Wales.

Business Name: Eight Trees Furniture
Company Number: 12658066
Company Director: Mr. Ayoub Al Ayoub
Website: https://eighttreesfurniture.com
Physical Store / Showroom: 211 Cavendish Street, Ashton-Under-Lyne, OL6 7BF
Registered Office: 1st Floor Mayfair House, 3 Elm Grove, Manchester, M20 6PL
Phone: +44 161 478 0183
Email: info@eighttreesfurniture.com
Contact Form: Click here
Customer Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (BST)
Response Time: Within 24 hours.